Your team is reporting incidents on WhatsApp. That's a liability.
SentinelIQ replaces unstructured calls, messages, and manual logs with a structured, auditable system your entire operation can rely on — built for Indian field teams.
Open
0
In Progress
0
Closed
0
Access gate malfunction
INC-040
Fire alarm test — Block A
INC-039
Field reports from any phone
No app install needed
The problem
Every missed incident is a liability waiting to happen
Operations teams across India are managing incidents through a patchwork of WhatsApp groups, phone calls, and Excel sheets. When something goes wrong, there's no trail.
No audit trail
When a client or regulator asks what happened at Site B on Tuesday at 2PM, you have nothing. A WhatsApp message is not a record.
Delayed escalation
Critical incidents sit open because the right person wasn't notified in time. By the time it escalates, damage is done.
Zero visibility
You only know what your team tells you. No real-time picture of what's open, what's being handled, and what's been ignored.
Manual reporting
Your Excel tracker is only as good as what someone remembered to type in after the shift. WhatsApp or a spreadsheet — either way, you're rebuilding Tuesday from memory.
Compliance risk
Without documented evidence of incident response, you're exposed. One legal dispute and the absence of records becomes your biggest problem.
Training dependency
Every new field person reports differently. Consistency is impossible without a system.
How it works
Structured from field to boardroom
SentinelIQ creates a single accountable chain — from the moment an incident is reported to when it's closed and documented.
Field team reports from any phone
No app to install — a structured web form guides them through reporting in under 60 seconds. GPS captured automatically.
Supervisor sees it instantly
The incident appears live on the dashboard the moment it's submitted. Assigned. Tracked. No refresh needed.
Escalation runs automatically
If an incident isn't actioned within your configured SLA, the right people are notified — automatically. Two levels. Your rules, your targets.
Client sees their sites, nothing more
Your client gets a read-only portal scoped to their sites. Real-time visibility. Exportable reports. No calls asking what happened.
Features
Everything you need. Nothing you don't.
Every feature is built around one principle: every action must be traceable, every escalation must be automatic, every report must be reliable.
Structured field reporting, no app install
Your guards open a link on the phone they already carry and tap through a structured flow instead of typing a free-text message. No training session, no adoption fight.
Real-time operations dashboard
You stop finding out about incidents secondhand. Every site's status is visible the moment something is reported, scoped to what each role should see.
Automatic escalation engine
Set your SLA once. An incident that sits unacknowledged escalates itself — you don't have to be the one chasing your own team to respond.
Immutable audit log
A WhatsApp message is not a record. Every action here is timestamped and locked — when a client or regulator asks what happened, you have an answer, not a chat history to scroll through.
Reports that write themselves
The end-of-month report that used to take an afternoon to compile from photos and messages is ready on demand — export it and move on.
Geo-fence enforcement
A report can only be filed from inside the site boundary, so you're not left arguing over whether an incident actually happened where someone says it did.
Who uses SentinelIQ
Built for security agencies
Security agencies carry the most liability for the least tooling — a missed escalation or an undocumented incident becomes your problem, not the client's. SentinelIQ was built to close that gap first.
Site incident logging from a guard's phone, no app install
Automatic escalation when a report goes unacknowledged
A client portal so you stop fielding "what happened" calls
An audit trail that holds up when a client or insurer asks
Also used by facility management, construction safety, logistics, hospitality, and banking operations teams.
Why we built this
A note from the founders
We kept hearing the same story from security agency owners: a guard finds something wrong on-site, sends a WhatsApp message to a supervisor, and from that point on nobody can say for certain what happened, when it was fixed, or who signed off on it. When a client calls asking for proof, someone spends an afternoon scrolling chat history and rebuilding a timeline from memory.
That's not a technology gap — it's a liability. An unstructured chat thread isn't an incident record, and it won't hold up when a client, an insurer, or a regulator asks what actually happened.
SentinelIQ exists to give every incident a proper record from the moment it's reported — timestamped, assigned, escalated on a fixed clock, and visible to the client without a phone call. We built it with security agencies first, because they carry the most liability for the least tooling.
The SentinelIQ team
Founders
Early customer
“Before this, every incident report was a WhatsApp message I had to remember to follow up on. Now I can see exactly what's open across our sites without calling anyone.”
Rajan Nambiyar
Arslan SRS India
15 min
How long it takes your team to start reporting from any phone
0
Apps your field staff have to install or learn
2
Languages supported — English and Hindi, more on the way
100%
Of actions logged — no more "I thought someone else handled it"
Stop managing incidents on WhatsApp
See SentinelIQ configured for an operation like yours. Book a 20-minute walkthrough with our team.